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About TheGamery.co.uk / TheGamery Ltd

TheGamery Ltd was founded in 2013. We are an online retailer based in Cardiff, Wales. Our registered offices are:

Suite 4,
65 Penarth Road,
Cardiff.
CF10 5DL.

We are a limited company (Company Registration Number: 9168621) and are VAT Registered in UK (GB214904623). You can buy from us secure in the knowledge you are buying from an established UK Business.  

Service

We offer free delivery on all items and aim to dispatch all items with 1 working day. Read more about our Dispatch and Delivery Policies here.

New Items

Will be English Language and Sealed unless otherwise stated. We source our stock from the UK's largest video game suppliers.

Preowned Items

All our preowned items are checked and cleaned so that the item you receive is in excellent condition. To restore damaged discs we use a professional disc cleaner which restores scratched discs to as new condition. All discs are then checked to ensure working before being dispatched. Damaged cases are replaced with new cases. We believe that the product tht reaches you will be as good as new but if you ever have any problems then please Contact Us.

 

Customer Service

As well as offering a Moneyback Guarantee, Free Postage and a Quality Product we aim to offer excellent customer service. If you need to contact us we will guarantee a reply within 24 hours but will normally respond with 2 hours and  we will do everything we can to resolve any problems. 

We are very proud of our customer service - below is our feedback totals as of September 2015. Please feel free to check them out and read the many positive reviews we have received. We are also proud of the reviews where things have not always gone to plan. If you have a problem with your purchase you can be assured that we will help in any way we can. The reviews below reflect our commitment to ensuring you are satisfied with your purchase(s). 

 

Amazon  98% Postive Feedback 
eBay 99.8% Positive Feeback

Website Reviews via TrustPilot

 

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