Dispatch and Delivery
- Free Royal Mail 1st Class Delivery
- PreOrder Delivery
- Free TradeIn Postage
- International Delivery
All Items (exluding PreOrders) are posted within 2 Workings Days of payment clearing.
2. Free Royal Mail 1st Class Delivery
Items are sent by Royal MaiL. This is a reliable, quick service and most items will arrive the day after posting. If you have not received your items 2 working days after dispatch then please contact us.
If you have any queries then please contact us.
3. PreOrder Delivery
PreOrder Delivery aims to get the item to you on Release Date. It is automatically assigned to any PreOrder you make. It is a free service and items are sent by Royal Mail 1st Class as early as we are able to.
Release days sometimes change. If you've placed a PreOrder for an item and the release day changes, we'll notify you of this change by e-mail. Release Day Delivery will still apply to your pre-order.
Unfortunately, sometimes unforeseen delays can occur during the dispatch and delivery process which can delay your order. If the release day has passed and your order hasn't arrived then please contact us.
4. Free TradeIn Postage
If you TradeIn your games with us we will provide you with a free postage label to attach to your package. The parcel can the be dropped in any Post Box if small enough or taken to any Post Office. If you would prefer to use your own courier then we would pay a Postage Credit of 0.50p per item. Delivery to us takes 1 - 3 working days and we will make payment for the items within 24 hours or receiving.
If you have an further queries regarding Dispatch, Delivery or Postage then please contact us. We will normally reply to your email with 1 hour during business hours and never more than 24 hours.